Devendra Paper Agencies

Cancellation Policy

Effective date: 11 October 2026

1. Cancelling an Order

You can cancel an order yourself from My orders until delivery has started.
You must give a reason when you cancel.
Once an order is being processed for dispatch, has been dispatched, is out for delivery or has been delivered, it cannot be cancelled.
Once you have marked an order as paid, or DPA has recorded your payment, you cannot cancel it online. In that case contact DPA using the details on the Contact Support page. DPA decides whether to cancel.
DPA may cancel any order at any time, for example for stock, price, suspected fraud or non-payment.
If DPA changes the price or quantity in your order and you decline the change, the order is cancelled.

If an order is cancelled before dispatch, any amount DPA has actually received for that order is refunded.
DPA may refund by bank transfer, UPI or credit note, at its choice, and may ask for your account details.
DPA endeavours to process refunds within about 7 business days. The time to reach you depends on your bank or payment provider.

If you receive damaged or incorrect products, tell DPA within 24 hours of delivery with photos or videos of the product and packaging.
After checking, DPA may replace the product or issue a refund. See the Refund & Return Policy.

DPA may change this policy at any time. Changes are posted on the website with a new effective date and apply to orders placed after the update.