Refund & Return Policy

Please check the products, quantities and delivery charges before you confirm an order. This policy applies to confirmed and dispatched orders. To cancel an order, see the Cancellation Policy.

1. When a Return or Refund Is Accepted

DPA may accept a return and issue a refund or replacement when:

• You received a damaged, defective or incorrect product.
• The request is made within 24 hours of delivery.
• The product is unused, unopened and in its original packaging.

A refund may also be issued when an order is cancelled before dispatch, or where required by applicable law.

Except in these cases, or where DPA specifically agrees otherwise in writing, confirmed and dispatched products are not eligible for return and DPA does not offer refunds.

DPA decides each request after inspecting the product and the evidence you send.

2. What Cannot Be Returned or Refunded

For hygiene and safety reasons, DPA does not accept returns or give refunds for:

• Products that have been used or opened, or whose packaging has been opened.
• Custom-printed or personalised products.
• Products bought during a sale, clearance or special-discount offer.
• Requests made more than 24 hours after delivery.

3. How to Request a Return

• Contact DPA within 24 hours of delivery by phone, WhatsApp or email (see Contact Support).
• Send your order number, photos or videos of the product and packaging, and the reason for the return.
• Once DPA approves the request, it will arrange pickup or give you return instructions.

4. Refund or Replacement

• After DPA receives and inspects the returned product, it issues a refund or a replacement, as applicable.
• The website does not take online payments. DPA may refund by bank transfer, UPI or credit note, at its choice, and may ask for your account details to do so.
• DPA endeavours to process refunds within about 7 business days of approval. The time to reach you depends on your bank or payment provider.
• Replacement products are expected to ship within 2-3 working days of approval. This is an estimate.

5. Partial Refunds

DPA may issue a partial refund when:

• Only part of the order is returned.
• The product shows minor damage that DPA did not cause.

Delivery charges are not refunded unless the return is due to DPA's error.

6. Damage During Return

If a returned product is damaged in transit because of improper packaging, DPA may deny the refund or replacement.